RETURN AND REFUND POLICY

The Gifting Orchid sells fresh flowers, handmade floral jewellery and live décor services in Lahore, Pakistan. Because fresh flowers are perishable and every order is prepared specially for the customer, we follow the policy below.

1. Returns
Fresh flower bouquets, floral jewellery (gajray, garlands, bridal sets) and décor setups cannot be returned once delivered or installed, because they are perishable and custom-made.

2. Damaged, wrong or missing items
If your order arrives damaged, is not what you ordered, or an item is missing, please contact us within 2 hours of delivery:
- WhatsApp: +92 300 0249635
- Email: thegiftingorchid@gmail.com
Please send your order number and clear photos of the item. After checking, we will either replace the item or give a full or partial refund.

3. Flower variations
Flowers are natural products. Flower shades, sizes and wrapping colours may vary slightly from the website photos depending on the season and availability. If a flower is unavailable, we may replace it with a flower of the same or higher value and similar style. This is not counted as a wrong order.

4. Order cancellation
- Flower bouquets and floral jewellery: You can cancel for a full refund up to 24 hours before the delivery date. Cancellations within 24 hours of delivery cannot be refunded, because flowers are already purchased and prepared.
- Room, car and stage décor: You can cancel for a full refund up to 72 hours before the event date. Cancellations within 72 hours may be charged for flowers and materials already purchased, and the remaining amount will be refunded.
- Date changes: We will try our best to move your order to a new date if you inform us at least 24 hours (bouquets) or 72 hours (décor) before the original date.

5. Failed delivery
If the recipient is not available, the address is incorrect, or the phone number is not reachable, we will try to contact you. If delivery still cannot be completed, the order will be considered delivered and cannot be refunded. A re-delivery can be arranged at an extra charge.

6. How refunds are paid
Approved refunds are processed within 7 working days. Refunds are made to the original payment method, or by bank transfer for Cash on Delivery orders.

7. Contact
The Gifting Orchid
Lahore, Punjab, Pakistan
WhatsApp / Phone: +92 300 0249635
Email: thegiftingorchid@gmail.com