PRIVACY POLICY

This Privacy Policy explains how The Gifting Orchid ("we", "us", "our") collects, uses and protects your personal information when you visit our website or place an order with us.

1. Information we collect
When you place an order or contact us, we may collect:
- Your name, phone number, WhatsApp number and email address
- Billing and delivery address
- Recipient name, phone number and address
- Order details such as delivery date, time slot, occasion and card message
- Payment information (processed securely by our payment providers; we do not store card details)
We also automatically collect basic device and browsing information such as IP address, browser type and pages visited, using cookies and similar technologies.

2. How we use your information
We use your information to:
- Process, prepare and deliver your orders and décor bookings
- Contact you and the recipient about delivery or setup
- Send you a photo of your order before dispatch on WhatsApp
- Answer your questions and provide customer support
- Improve our website, products and services
- Send offers and updates, only if you agree to receive them
- Prevent fraud and meet legal requirements

3. Sharing your information
We do not sell your personal information. We only share it with:
- Our delivery riders and décor team, so they can deliver or set up your order
- Shopify, our e-commerce platform, which hosts our store and processes orders
- Payment providers, to process your payment securely
- Government authorities, when required by law

4. Cookies
Our website uses cookies to keep your cart, remember your preferences and understand how visitors use our site. You can turn off cookies in your browser settings, but some parts of the website may not work properly.

5. Data security
We take reasonable steps to protect your information. Payments are handled through secure, encrypted payment systems.

6. How long we keep your data
We keep your order information for as long as needed to provide our services, handle refunds or complaints, and meet legal and accounting requirements.

7. Your rights
You can ask us to view, correct or delete your personal information, or to stop sending you marketing messages, by contacting us at thegiftingorchid@gmail.com or on WhatsApp at +92 300 0249635.

8. Children
Our website is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact us
The Gifting Orchid
Lahore, Punjab, Pakistan
WhatsApp / Phone: +92 300 0249635
Email: thegiftingorchid@gmail.com